Our products have consistently received some of the highest customer ratings on websites such as roadbikereview. Customer satisfaction is our priority, and if for any reason you are unhappy with your purchase, we offer a 30-day money back guarantee. Additionally, all of our wheelsets are covered by a 2-year warranty against any manufacturers’ defects. If you have any issues with our products or services, please don’t hesitate to fill out the Contact Us form or call us at (303) 353-8151.  Thank you for the opportunity!

Warranty Policy

ROL warrants its products to be free from manufacturing defects for a period of two years after original date of purchase. This warranty only applies to the original owner and is not transferable.

The seller is obliged to guarantee the item sold against latent defects which render it unsuitable for its intended usage, or reduce this usage to such an extent that the buyer would not have purchased the item, or that he would have purchased it only at a lower price if he had known the latent defects existed.

Warranty’s limitation

The ROL warranty covers exclusively the manufacturing defects of its products and would NOT include any damage resulting from a crash or misuse.

The ROL warranty does not cover parts that are subject to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use.

Wear and tear parts are identified as:

  • brake surface of tubular and clincher rims.
  • ball bearings
  • brake pads (if came with wheel)

NOTE: Always use carbon-specific brake pads when using full carbon clincher or carbon tubular wheels. It is important to change your carbon-specific brake pads when riding wheels with non-carbon braking surface.  Damage to carbon rims from debris stuck in the carbon brake pads is not covered by ROL warranty.